Terms of Service

1. Introduction

Welcome to ELZDETAILS. By booking a service, purchasing products, or using our website, you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree with any part of these terms, you should not use our services.

2. Booking & Appointments

All bookings made through our platform are subject to availability and confirmation. We reserve the right to decline or reschedule any appointment due to unforeseen circumstances, weather conditions (if applicable), or operational requirements.

• You must provide accurate vehicle information (make, model, registration, and size) when booking. Incorrect sizing may result in price adjustments on the day of service.
• Please remove all personal belongings and valuables from your vehicle prior to your appointment. We are not liable for any lost or damaged items left inside the vehicle.

3. Payments, Deposits & Pricing

Clear and transparent pricing is important to us. All prices are stated in GBP (£) and are subject to change without prior notice.

• Deposits: A non-refundable deposit (typically 20%) is required to secure your booking. This deposit is deducted from your final bill.
• Full Payments: You may choose to pay the full amount upfront. Upfront payments are fully refundable if cancelled outside of our 48-hour cancellation window.
• Remaining Balance: If you paid a deposit, the remaining balance is due upon completion of the service on the day. We accept cash, card, or bank transfer.
• Price Adjustments: If the condition of the vehicle upon arrival is significantly worse than described (e.g., heavy pet hair, biohazards, extreme mud), we reserve the right to apply an additional surcharge. We will always discuss this with you before commencing work.

4. Cancellations & Rescheduling

We understand that plans change. However, as a small business, late cancellations heavily impact our schedule.

• 48 Hours Notice: You may reschedule or cancel your appointment without penalty if you provide at least 48 hours' notice. Any upfront payments (excluding non-refundable deposits) will be refunded.
• Late Cancellations: Cancellations made within 48 hours of the appointment time will result in the forfeiture of your deposit.
• No Shows: Failure to be present at the agreed time and location without prior notice will result in the forfeiture of your deposit and may restrict you from booking future services.

5. Subscriptions (Maintenance Plans)

If you subscribe to one of our recurring maintenance plans:

• Subscriptions are billed monthly via our secure payment provider (Stripe).
• You may cancel your subscription at any time through your customer portal. Cancellations will take effect at the end of your current billing period.
• Unused visits do not roll over to the next month unless explicitly stated in your plan's terms.

6. Liability & Damage

We handle every vehicle with the utmost care and professional expertise.

• We are fully insured for the work we carry out.
• We are not responsible for pre-existing damage, including but not limited to: stone chips, scratches, peeling clear coat, flaking paint, loose trim, or faulty electronics.
• We will conduct a pre-inspection of the vehicle prior to starting work and note any existing defects.
• Child seats must be removed by the customer prior to interior valeting. We will not remove or re-install child seats due to liability reasons.

7. Shop Purchases & Returns

For physical products purchased through our online shop:

• We aim to dispatch all orders within 2-3 working days.
• You have 14 days from the receipt of goods to return items for a full refund, provided they are unused, unopened, and in their original packaging.
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

8. Privacy & Data Protection

Your privacy is important to us. We collect and store your personal information (name, email, phone number, vehicle registration) securely and solely for the purpose of providing our services and fulfilling bookings. Payments are processed securely via third-party processors (Stripe). We do not store your credit card details.

9. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: elzdetails@outlook.com